CDSHELP was created to provide quality First Level Support and
centralized problem reporting/management for the Capital Group Companies user community. CDSHELP is also instrumental
in assisting 2nd level support with solving problems on a "first call" basis, and tracking all problems efficiently via the HITT system.
Currently over 50% of all problem calls are resolved at CDSHELP, and calls are generated from all companies withing CGC, across
all sites.
